new caledonia travel insurance requirement

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New Caledonia

Latest update.

Reconsider your need to travel to New Caledonia due to ongoing civil unrest and travel disruptions.

New Caledonia.pdf (PDF 875.64 KB)

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Local emergency contacts

Fire and rescue services.

Call 18.

Medical emergencies

Call 15 or go directly to the medical centre or hospital.

Call 17 or contact the nearest police station or gendarmerie.

Maritime emergencies

Call 16 or radio on VHF 16 – Inmarsat – MMSI.

Advice levels

Reconsider your need to travel to New Caledonia.

• We continue to advise reconsider your need to travel to New Caledonia due to ongoing civil unrest and travel disruptions. Political tensions and unrest may increase at short notice. Avoid areas where violence occurs and be alert to personal safety risks. There’s an increased police and security presence.
• Security incidents, including arson and carjacking continue across the country. Political demonstrations and protests may turn violent at short notice. There's a nationwide curfew in place nightly between 10pm and 5am. Essential services are impacted. Continue to follow the advice of local authorities. 
• Australian officials have been advised to follow heightened security measures, including while travelling through New Caledonia. 
• You can access La Tontouta International Airport by road. This can change at short notice. Roads have been damaged, and many have blockades in place. You'll need to assess your situation before travelling. Follow the advice of local authorities.
• Aircalin and Qantas are operating a limited number of flights each week. Schedules can change at short notice. Check with your airline (website and social media pages) for the most up-to-date information and contact the airline as required. Tontouta International Airport also provides information on its website and Facebook page , including on registered private transport companies . 
• Australians needing emergency consular assistance should contact the Australian Government's 24-hour Consular Emergency Centre on +61 2 6261 3305 (from overseas) or 1300 555 135 (within Australia). The  Australian Consulate-General in Noumea is open during normal business hours.
• If you require emergency medical care, call 15, and duty doctors will assess whether they will send a doctor or ambulance or advise alternative medical care for you. 
• Car theft, vehicle break-ins and household break-and-enters occur. Look after your belongings and always lock your car and accommodation.
• Cyclone season is from November to May, but cyclones and severe weather can occur at any time. They can cause landslides and flooding and may disrupt essential services. For more information read the  New Caledonia's cyclone alert system website (in French).
• New Caledonia can experience earthquakes, tsunamis and bushfires. A tsunami can arrive within minutes of a tremor or earthquake. Monitor the websites of the  New Caledonian Department of Emergency Management  (in French with safety instructions in English for cyclone alert levels) and the  New Caledonian Weather Bureau  (in French) for updates. Your tour operator or accommodation provider may also be able to provide advice.
• The  Consular Services Charter  details what the Australian Government can and can't do to help you overseas.
• For consular assistance in New Caledonia, contact the  Australian Consulate-General in Noumea

Full travel advice:  Safety

• Insect-borne diseases such as  Dengue ,  Chikungunya  and  Zika  are risks in New Caledonia. ​Ensure your accommodation is insect-proof, and use insect repellent. If you're pregnant, discuss the risks of Zika virus with your doctor before you travel. 
• Outbreaks of Leptospirosis  are common, especially after heavy rain. Wear closed-in shoes. Avoid swimming in rivers or muddy water. Store food in enclosed containers and use a straw when drinking from cans.
• Other foodborne, waterborne, parasitic and infectious diseases occur. These include influenza, scabies and conjunctivitis. Get treatment if you have itchiness or skin lesions. In rural areas, drink boiled or bottled water. Tap water is generally safe to drink in towns.
• The standard of medical facilities in Noumea is high, but those in outlying areas are basic. Medical treatment is expensive. Search and rescue facilities are limited. Some parts of New Caledonia don't have mobile phone coverage. Ensure your travel insurance covers all your medical conditions and medical evacuation.

Full travel advice:  Health

• Understand the local laws. New Caledonia is an overseas territory of France. A mix of French and local laws apply. You must always have photo identification with you. 
• Under French marriage equality law, same sex marriage is legal in New Caledonia. New Caledonia remains socially conservative and visible same-sex relationships are not widely accepted outside Noumea. 
• Outside of tourist areas, standards of dress and behaviour are conservative. Dress and behave appropriately.
• You need permission from customary authorities to visit certain areas. If in doubt, follow local advice.

Full travel advice:  Local laws

• You likely won't need a visa for a tourist visit of up to 3 months. However, the total length of your stay must not exceed a total of 90 days over a period of 180 days (6 months). Entry and exit conditions can change at short notice. Contact the  Consulate-General of France in Sydney or the Embassy of France  for the latest details.
• International passenger flights to and from New Caledonia may be suspended with little or no warning.
• Travel insurance is mandatory for entry to New Caledonia.
• Entry protocols apply to private sailboats and cruise ships visiting New Caledonia. All immigration procedures have to be completed in Noumea, with some approvals required prior to arrival.

Full travel advice:  Travel

Local contacts

• For consular assistance in New Caledonia, contact the  Australian Consulate-General in Noumea .

Full travel advice:  Local contacts

Full advice

Civil unrest and political tension, security situation.

We continue to advise reconsider your need to travel to New Caledonia due to ongoing civil unrest and travel disruptions. Political tensions and unrest may increase at short notice. There’s an increased police and security presence.

Security incidents, including arson and carjacking continue across the country. Political demonstrations and protests may turn violent at short notice. There's a nationwide curfew in place between 10pm and 5am. Essential services are impacted.

Australian officials have been advised to follow heightened security measures, including while travelling through New Caledonia.

You can access La Tontouta International Airport by road. This can change at short notice. Roads have been damaged, and many have blockades in place. You'll need to assess your situation before travelling. Follow the advice of local authorities. You can make your own way to the airport or hire the services of a registered transport company (Tontouta International Airport link to registered private transport companies -  Navettes | CCI Nouvelle-Calédonie Aéroports ).

Aircalin and Qantas are operating a limited number of flights each week. Schedules can change at short notice. Check with your airline (website and social media pages) for the most up-to-date information and contact the airline as required. Tontouta International Airport also provides information on its website and Facebook page .

Australians needing emergency consular assistance should contact the Australian Government's 24-hour Consular Emergency Centre on +61 2 6261 3305 (from overseas) or 1300 555 135 (within Australia).

If you require urgent medical care, call 15. Duty doctors will assess whether they will send a doctor or ambulance or advise alternative medical care for you.

Demonstrations and protests

There's an ongoing risk of politically motivated protests and civil unrest.

Demonstrations and protests and other events that draw large groups of people can quickly turn violent. 

To protect yourself:

• avoid demonstrations, public gatherings and roadblocks
• monitor the media and other sources for potential unrest
• follow the advice of local authorities

Politically-motivated protests, strikes and industrial disputes can lead to social unrest. They often disrupt essential services, including:

• local transport
• domestic flights
• international flights

If there's a protest or strike:

• check for up-to-date flight information before going to the airport
• ask your tour operator if it affects tourist services
• follow the instructions of local authorities

Demonstrations and protests may increase in the days leading up to and on days of national or commemorative significance. These include: 

• New Caledonia Day (24 September)
• 13th of each month (the anniversary of the 13 May protests)

More information:

• Demonstrations and civil unrest

Swimming safety

Several shark attacks occurred in 2023. A fatal attack claimed the life of an Australian tourist in February at Chateau Royal Beach, following two similar attacks at the same beach in January and February, which resulted in life-threatening injuries.

Shark-proof nets have been installed in Noumea at sections of the Baie des Citrons and Chateau Royal-Meridien beaches. Watersports and swimming outside of these areas are permitted on an “own risk” basis. 

Both beaches are patrolled daily by lifeguards from 8.45am to 5pm during December to April and from 8.45am to 4pm during May to November. Chateau Royal-Meridien beach is open only during lifeguard surveillance hours. See the  Noumea Town Hall website (in French) for any updates on the lifeguard surveillance hours. Follow the advice and instructions of local authorities at all times.

More information on understanding shark safety in New Caledonia is available on the  New Caledonia Tourism  website (in English). 

Beaches in New Caledonia may be closed at short notice due to bad weather, shark sightings or during shark-catching campaigns. A red flag with a shark logo means beaches have been closed due to a shark sighting or shark-related incidents. Be alert to warning signs and follow the advice of local authorities at all times.

Beach evacuation procedures in New Caledonia may be less developed than those in Australia.

New Caledonia Tourism  advises visitors to:

• avoid areas where it is risky to swim, including ports, boat moorings, marinas, murky waters near drainage outlets or river mouths, and the Nouville Peninsula area in Noumea
• avoid swimming after periods of heavy rain or other weather events that agitate the water
• avoid swimming at dawn and dusk
• swim close to shore
• only swim at patrolled beaches that use a flag system. 

Patrolled beaches use the following flag system:

• Green flag: supervised swimming and no particular danger
• Orange flag: supervised swimming but dangerous conditions
• Red flag: swimming is prohibited
• A red flag with a shark logo: the beach has been closed due to a shark sighting or shark-related incident.

More Information:

• Water sports and activities
• Rescue and Surveillance Operational Center of New Caledonia (COSSNC) with information (in French) on shark risk .

Tours and adventure activities

Transport and tour operators don't always follow safety and maintenance standards. This includes adventure activities, such as scuba diving.

If you plan to do a tour or  adventure activity :

• check if your travel insurance policy covers it
• ask about and insist on minimum safety requirements
• always use available safety gear, such as life jackets or seatbelts

If proper safety equipment isn't available, use another provider.

Roadside security incidents can occur suddenly. Dangerous incidents include:

• stone-throwing

Major routes have been affected.

Local authorities can close major roads without warning.

Petty crime

Car theft, vehicle break-ins, petty thefts and household break-and-enters occur.

Drink spiking can happen. If you're drugged, you'll be more vulnerable to theft and  assault .

To protect yourself from petty crime:

• look after your belongings when you're in public
• lock your car, hide your belongings and keep windows up
• don't leave food or drinks unattended
• never accept drinks, food, gum or cigarettes from strangers or new friends
• Partying safely

Cyber security 

You may be at risk of cyber-based threats during overseas travel to any country. Digital identity theft is a growing concern. Your devices and personal data can be compromised, especially if you're connecting to Wi-Fi, using or connecting to shared or public computers, or to Bluetooth. 

Social media can also be risky in destinations where there are social or political tensions or laws that may seem unreasonable by Australian standards. Travellers have been arrested for things they have said on social media. Don't comment on local or political events on your social media. 

More information:  

• Cyber security when travelling overseas  

Kidnapping can happen anywhere, anytime, including in destinations that are typically at lower risk.   

The Australian Government's longstanding policy is that it doesn't make payments or concessions to kidnappers.  

More information:  

• Kidnapping  

Terrorism is a threat worldwide. Terrorist attacks could occur anywhere and at any time. Be alert to possible threats, especially in public places. Terrorists may target tourist areas or other places frequented by foreigners and where large crowds may gather.

Climate and natural disasters

New Caledonia experiences  natural disasters  and  severe weather , such as:

• earthquakes  and  tsunamis

The  New Caledonian Department of Emergency Management (Sécurité Civile – DSCGR)  (in French) responds to natural disasters and severe weather. Safety instructions are available in English for cyclone alert levels. 

A free crisis hotline is activated if there's a natural disaster or emergency. The emergency hotline is +687 05 05 05 (French). Your tour operator or accommodation provider may also provide timely advice.

To protect yourself if a natural disaster occurs:

• secure your passport in a safe, waterproof location
• monitor local media and other sources
• keep in contact with friends and family

Get weather reports and disaster updates:

• Météo France Nouvelle-Calédonie  (in French)
• Fiji Meteorological Service
• Australian Bureau of Meteorology
• Global Disaster Alert and Coordination System
• Joint Typhoon Warning Center, US Navy

Follow the advice on staying safe when there's a natural disaster .

If you're travelling during cyclone season or after a natural disaster, contact your airline or tour operator to check if services are affected.

Cyclones and severe weather

Cyclone season is from November to May, but cyclones and severe weather can occur at other times.

The direction and strength of cyclones can change suddenly.

Cyclones and severe weather can bring:

• flooding waves on shore areas
• flooding and landslides
• disruptions to infrastructure and essential services

If there's a cyclone or severe tropical storm:

• you may get stuck in the area
• flights could be delayed or suspended
• available flights may fill quickly
• access to seaports could also be affected
• adequate shelter may not be available

New Caledonia has a 4-phase cyclone alert system:

1. PRE-ALERT: potential cyclone activity in the weather observation zone of New Caledonia — follow weather forecasts and bulletins ( Emergency Management New Caledonia - Pre-Alert instructions in English )

2. ALERT 1: a cyclone is approaching and may reach New Caledonia in the next 18 hours — prepare for a cyclone ( Emergency Management New Caledonia - Alert 1 instructions in English )

3. ALERT 2: a cyclone will hit New Caledonia in less than 6 hours — protect yourself and stay indoors ( Emergency Management New Caledonia – Alert 2 instructions in English ) 

4. SAFEGUARD PHASE: a cyclone is moving away — remain alert ( Emergency Management New Caledonia – Safeguard Phase instructions in English ) 

If a cyclone is approaching:

• know the evacuation plan for your hotel or cruise ship
• identify your local shelter
• monitor  New Caledonian Department of Emergency Management (Sécurité Civile - DSCGR)  (in French) with safety instructions in English for cyclone alert levels
• monitor  Météo France Nouvelle-Calédonie  (in French) for  cyclone updates
• monitor local radio

Once the SAFEGUARD PHASE is announced:

• take care leaving your shelter
• look out for debris
• avoid fallen electrical wires

Flooding and mudslides

Heavy rains can cause flooding and mudslides. These can lead to:

• deaths and injuries
• destruction of property
• evacuations

Earthquakes and tsunamis

New Caledonia occasionally experiences  earthquakes  and  tsunamis .

Tsunamis can happen within minutes of a nearby tremor or earthquake.

Ask your tour operator, host or accommodation provider about local procedures and what to do during an earthquake.

Tsunami risks are higher:

• in the East Coast
• in the Loyalty Islands
• in the Isle of Pines

To prepare yourself for earthquakes and tsunamis, you can:

• subscribe to tsunami alerts from the  Global Disaster Alert and Coordination System
• get earthquake updates from the  US Geological Service
• get tsunami updates from the  US Tsunami Warning Center

If there's an earthquake or tsunami:

• monitor tsunami updates
• move to higher ground if you're in a coastal or low-lying area

If you're near the coast, move immediately to high ground if advised by local authorities or if you:

• feel a strong earthquake that makes it hard to stand up
• feel a weak, rolling earthquake that lasts a minute or more
• see a sudden rise or fall in sea level
• hear loud and unusual noises from the sea

Don't wait for official warnings such as alarms or sirens.

Once on high ground, monitor local media.

After an earthquake:

• expect aftershocks
• be prepared for delays and changes to your travel plans
• ask your travel agent and tour operators to confirm travel services and accommodation bookings
• New Caledonian Department of Emergency Management (Sécurité Civile – DSCGR) Earthquake information  (in French)
• New Caledonian IRD (French National Research Institute for Sustainable Development) seismological network  (in English)
• New Caledonian Department of Emergency Management (Sécurité Civile – DSCGR) Tsunami information  (in French)

New Caledonia can experience  bushfires .

Bushfires usually occur from September to February. They can occur in other months.

To protect yourself from bushfires:

• look and listen out for bushfire warnings
• New Caledonian Department of Emergency Management (Sécurité Civile - DSCGR) Bushfire information  (in French)

Travel insurance

Travel insurance is mandatory for entry to New Caledonia and must cover all medical and hospitalisation expenses and repatriation costs, including medical evacuation. The Australian Government won't pay for these costs.

You may need to present your travel insurance certificate when departing for and arriving in New Caledonia.

Medical costs are high. For example:

• an intensive care bed could cost more than $A5,500 per day
• ambulance transfers can cost over $A1,250
• a helicopter evacuation within New Caledonia costs over $A6,500

Get comprehensive  travel insurance  tailored to your mode of transport (e.g. cruise ship) and region of travel before you leave. Ensure your travel or medical insurance covers you for existing conditions and medical evacuation.

If you can't afford travel insurance, you can't afford to travel. This applies to everyone, no matter how healthy and fit you are.

If you're not insured, you may have to pay many thousands of dollars up-front for medical care and more for your return to Australia with medical assistance.

• what activities and care your policy covers
• that your insurance covers you for the whole time you'll be away

Cruise ship evacuations

Australians have been evacuated from cruise ships in New Caledonia (Noumea, Loyalty Islands or Isle of Pines) to Noumea by air ambulance and then taken by road ambulance to Gaston Bourret public hospital in Dumbea or to Kuindo-Magnin private clinic in Noumea. Some insurance claims have been refused, often due to pre-existing conditions. Many international  cruises  stopover in New Caledonia. To reduce your risks if you plan to travel on a cruise ship:

• check the onboard medical facilities are suitable
• understand the costs of onboard medical treatment
• buy travel insurance that covers your circumstances
• French High Commission in New Caledonia  (in French)
• New Caledonia Tourism , including  visas and entry requirements  (in English) 

Physical and mental health

Consider your physical and mental health before you travel, especially if you have an existing medical condition.

See your doctor or travel clinic to:

• have a basic health check-up
• ask if your travel plans may affect your health
• plan any vaccinations you need

Do this at least 8 weeks before you leave.

If you have immediate concerns for your welfare or the welfare of another Australian, call the 24-hour Consular Emergency Centre on +61 2 6261 3305 or contact your nearest  Australian Embassy, High Commission or Consulate  to discuss counselling hotlines and services available in your location.

• General health advice
• Healthy holiday tips  (Healthdirect Australia)

Medications

Not all medication available over the counter or by prescription in Australia is available in other countries. Some may even be considered illegal or a controlled substance, even if prescribed by an Australian doctor.

If you plan to bring medication, check with relevant authorities if it's legal in New Caledonia. Take enough legal medication for your trip.

Carry a copy of your prescription or a letter from your doctor stating:

• what the medication is
• Your required dosage
• that it's for personal use
• Consulate-General of France in Sydney  including information on customs and  medicine for personal use
• French Customs Directorate in New Caledonia  with  information for travellers , including  authorised goods  and customs regulations applicable to  private yachts  (all in French)

Health risks

Insect-borne diseases.

Insect-borne diseases such as  Dengue ,  Chikungunya  and  Zika  are a risk in New Caledonia, especially in the warmer and wetter months.

If you're pregnant, the Australian Department of Health and Aged Care recommends you:

• discuss travel plans with your doctor
• consider deferring non-essential travel to Zika-affected areas

To protect yourself from disease:​ ​

• make sure your accommodation is insect-proof
• use insect repellent
• wear long, loose, light-coloured clothing

Get medical advice if you have a fever, muscle pain, a rash, diarrhoea or a severe headache.

• Health Department of New Caledonia (Direction des Affaires Sanitaires et Sociales - DASSNC)  (in French)
• DASSNC disease-specific information and reporting procedures , including  DASSNC Health Diseases  (in French)
• Infectious diseases

Leptospirosis

Small outbreaks of  leptospirosis  are common. More serious outbreaks can happen after heavy rainfall.

To protect yourself against leptospirosis:

• wear closed-in shoes
• avoid swimming in rivers or muddy water
• store food in enclosed containers
• don't drink straight from cans — use a straw
• remove rubbish from around your home

Other health risks

Waterborne, foodborne, parasitic and other infectious diseases occur. These include: 

• conjunctivitis
• COVID-19  (Australian Department of Health and Aged Care)
• Actualité COVID-19 | Gouvernement de la Nouvelle-Calédonie  (in French)

It's generally safe to drink tap water in towns.

To protect yourself from illness:

• drink boiled water or bottled water with sealed lids in rural areas
• attend to symptoms, such as itchiness and skin wounds
• avoid raw and undercooked food, such as salads
• Health Department of New Caledonia (Direction des Affaires Sanitaires et Sociales – DASSNC)  (in French)
• Infectious diseases  

Medical care

Medical facilities.

The standard of medical facilities in New Caledonia is generally high. However, search and rescue facilities are limited. The difficult terrain limits quick access.

During a crisis, some medical facilities may be closed. Access may also be difficult or restricted, including opening hours of emergency wards. Check the websites and Facebook pages of these facilities for the most up-to-date information. If you require urgent medical care, call 15. Duty doctors will assess whether they will send a doctor or ambulance or advise alternative medical care for you. You may be taken to the hospital or advised how to make your way to the nearest medical centre or hospital.

Mobile pho ne coverage may be limited in some parts of the main island. Mobile network coverage is available on the  New Caledonian Postal and Telecommunications Directorate  (OPTNC).

In the Southern Province:

• Centre Hospitalier Territorial (CHT) Gaston Bourret  (in French) is the main public facility at the Koutio Medipole in Dumbea, and their emergency ward is open 24/7.
• Clinique Kuindo-Magnin  (in French) is the main private facility in the suburb of Nouville in Noumea, and their emergency ward is open daily from 7am to 11pm.

In the Northern Province, the main public hospitals are:

• Koumac (Hôpital Paula-Thavoavianon)  – has emergency, general medical and mid-wife services.
• Poindimié (Hôpital Raymond Doui-Nebayes)  – has general, physical and rehabilitation, continuing care services.
• Koné (Pôle Sanitaire du Nord)  – has emergency, general medical, surgery, anaesthesia, maternity, operations, day-care and continuing care services.

The only decompression chamber is in Noumea ( SCADEM - Travaux sous-marin Nouvelle-Calédonie  (in French)).

Many popular dive sites are on other islands. If there's an accident, it may take several hours to reach medical facilities.

Medical costs are high. Make sure your insurance covers medical evacuation and your planned activities.

You're subject to all local laws and penalties, including those that may appear harsh by Australian standards. Research local laws before travelling.

If you're arrested or jailed, the Australian Government will do what it can to help you under our  Consular Services Charter . But we can't get you out of trouble or out of jail.

New Caledonia is an overseas territory of France. A mix of French and local laws apply.

• Travel advice for France

Penalties for drug offences, even small amounts, include fines and imprisonment. 

• Carrying or using drugs

Proof of identity

You must always carry ID.

LGBTQIA+ information

Under French law, same-sex marriage is legal in New Caledonia.

However, outside Noumea, you may encounter more conservative attitudes.

• Advice for LGBTQIA+ travellers

Australian laws

Some Australian criminal laws still apply when you're overseas. If you break these laws, you may face prosecution in Australia.

• Staying within the law and respecting customs

Dual citizenship

France recognises dual citizenship.

• Dual nationals

Local customs

Outside of tourist areas, dress and behaviour standards are conservative. Take care not to offend.

Visits to certain areas, including popular fishing and maritime areas, may require prior authorisation from the relevant customary authorities.  This is carried out through engaging in a 'coutume' (customary acknowledgement gesture). 

• North Province Tourism Group, Custom  (in French)
• New Caledonia Tourism – Traditions, Customs and Etiquette  (in English)

Visas and border measures

Every country or territory decides who can enter or leave through its borders. For specific information about the evidence you'll need to enter a foreign destination, check with the nearest embassy, consulate or immigration department of the destination you're entering. 

You likely won't need a visa for a tourist visit of up to 3 months. However, the total length of your stay must not exceed a total of 90 days over a period of 180 days (6 months). 

You may need to show proof of:

• sufficient money for your stay
• return or onward travel ticket
• adequate travel or health insurance covering medical and hospitalisation expenses as well as any repatriation costs, including medical evacuation
• the purpose of your visit

In other situations, you'll need a visa issued by the  French representations in your country of residence  and, subject to your circumstances, a work permit issued by the Government of New Caledonia. Further information is also available (in French) on the French High Commission in New Caledonia website.

New Caledonia is an overseas territory of France.

Contact the Consulate-General of France in Sydney or the Embassy of France in Canberra  for up-to-date information on visa requirements. 

Border measures

Check with your airline or travel provider on minors' travel regulations, including those travelling unaccompanied.

Entry protocols apply to private sailboats and cruise ships visiting New Caledonia. All immigration procedures must be completed in Noumea, with some approvals required before arrival. During a crisis, arrivals by sea may be prohibited or restricted by local authorities. Private sailboats must contact the Maritime Rescue Coordination Centre (MRCC) for clearance to come to New Caledonia, with Noumea being the mandatory port of entry.  Contact your airline, cruise line, local port agent, tour operator or local employer, for the latest updates. 

• French High Commission in New Caledonia  with entry conditions to New Caledonia by foreign nationals (in French).
• Rescue and Surveillance Operational Center of New Caledonia (COSSNC) with up-to-date information (in English) for private sailboats .

Other formalities

Some goods aren't allowed in New Caledonia.  Other goods require specific approvals or other formalities.

• New Caledonian Department for Animal, Food and Rural Affairs  (Direction des Affaires Vétérinaires, Alimentaires et Rurales – DAVAR) including  Information for travellers  (both in French) and a  list of products not requiring import permit or biosecurity-sanitary certificates  (in English).
• Customs Directorate in New Caledonia , including information for travellers  arriving by air  or on  private yacht  (all in French)

Some countries won't let you enter unless your passport is valid for 6 months after you plan to leave that country. This can apply even if you're just transiting or stopping over.

Some foreign governments and airlines apply the rule inconsistently. Travellers can receive conflicting advice from different sources.

You can end up stranded if your passport is not valid for more than 6 months.

The Australian Government does not set these rules.   Check your passport's expiry date before you travel with the  French authorities in Australia . If you're not sure it'll be valid for the required period, consider getting  a new passport . 

Lost or stolen passport

Your passport is a valuable document. It's attractive to people who may try to use your identity to commit crimes.

Some people may try to trick you into giving them your passport. Always keep it in a safe place.

If your passport is lost or stolen, tell the Australian Government as soon as possible.

• In Australia, contact the  Australian Passport Information Service .
• If you're overseas, contact the nearest  Australian embassy or consulate .

Passport with ‘X’ gender identifier 

Although Australian passports comply with international standards for sex and gender, we can’t guarantee that a passport showing 'X' in the sex field will be accepted for entry or transit by another country. Contact the nearest  embassy, high commission or consulate of your destination  before you arrive at the border to confirm if authorities will accept passports with 'X' gender markers. 

• LGBTQIA+ travellers  

The local currency is the Pacific Franc (XPF).

Declare all amounts over 10,000 euros (or equivalent) on arrival and departure. This covers all forms of currency, not only cash.

Australian dollars are accepted by some businesses.

Change Australian dollars for XPF at banks and authorised exchange bureaus.

There are ATMs and credit card facilities in Noumea and other major centres.

Take enough cash if you're travelling to remote areas.

• New Caledonia Currency | New Caledonia Tourism & Travel  (in English)

Local travel

New Caledonia Tourism  provides information on getting around New Caledonia by road, air and sea.

Travel disruptions

Industrial and political disputes, as well as strikes, can cause disruptions to essential services, including transport links. Monitor the media and follow the advice of local authorities (see  Safety ).

Road travel

You can drive in New Caledonia on a valid Australian driver's licence for up to one year after arrival.

To find out about driver's licences and driving regulations:

• Visit the  New Caledonian Department of Infrastructure and Land Transport , including information on  foreign licences  (in French)
• Visit the  New Caledonian Public Service  website, which includes information on alcohol limits.

On the road:

• drivers may be unlicensed or drunk
• vehicles may be poorly maintained
• vehicles may be uninsured

You could encounter:

• carjackings

These incidents are uncommon but dangerous (see  Safety ).

Leave the area quickly and safely if stones are thrown at your car.

If you plan to drive:

• check your travel insurance covers it
• learn local traffic laws and practices
• keep your car windows up and doors locked
• don't drink and drive
• Driving or riding

Motorcycles

Make sure your travel insurance covers you when using a motorbike, quad bike or similar vehicle.

Always wear a helmet.

Hire a taxi from a taxi rank or make a phone booking. Book your taxi in advance. Long delays are common. Some taxis may decline going to certain geographic areas.

In Noumea, taxi rank locations and tariffs are available on the website of the  Southern Province Tourism Office  (in French). The Noumea Central Taxi number +687 28 35 12 is available for bookings 24/7.

You can only hail a taxi from the street in Noumea if it's located more than 100 metres from a taxi rank.

Some taxis only accept cash. Others may accept payment by credit card.

Other municipalities in New Caledonia have taxi services. Check the website of the  relevant city hall (municipality) from the New Caledonian Government website  for further information.

Public transport

New Caledonia Tourism provides information on  all transport services  available (in English), 

Buses operate throughout Grande Terre (the main island). Check the Taneo bus services' website  and Facebook  page (in French) for the most up-to-date information as services are currently suspended until further notice. Maritime shuttles may be put in place during a crisis, monitor the Taneo website and Facebook page for further information.

On other islands,  public transport  is limited.

Passenger ferries run from Noumea to:

• Île des Pins
• Maré, Lifou and Ouvéa in the Loyalty Islands

Many international  cruises  stopover in New Caledonia. See  Health

• Travelling by boat

DFAT doesn't provide information on the safety of individual commercial airlines or flight paths.

Check  New Caledonia's air safety profile  with the Aviation Safety Network.

For information on domestic flights, check the Air Caledonie Facebook  and website .

Emergencies

Depending on what you need, you should contact your:

• family and friends
• travel agent
• insurance provider

Call 15 - duty doctors will assess whether they will send a doctor or ambulance or advise alternative medical care for you. You may be taken to the hospital or advised how to make your way to the nearest medical centre or hospital.

Call 17 or 1022 or contact the nearest police station or gendarmerie.

Always get a police report when you report a crime.

Your insurer should have a 24-hour emergency number.

Consular contacts

Read the  Consular Services Charter  for what the Australian Government can and can't do to help you overseas.

For consular assistance in New Caledonia, contact the Australian Consulate-General in Noumea.

Australian Consulate-General, Noumea

Norwich Building Level 2 11 rue Georges Baudoux Artillerie, Noumea, New Caledonia Phone: (+687) 27 24 14 Consular assistance email:  [email protected] Website:  noumea.consulate.gov.au Facebook:  Australia in New Caledonia and Wallis and Futuna Twitter:  @AusCGNoumea

The public telephone line (+687 27 24 14) and consular assistance mailbox of the Australian Consulate-General in Noumea ( [email protected] ) are monitored regularly during business hours (Monday to Friday, 9am to 4pm, except public holidays).

Outside of office hours, if you require urgent consular assistance, please follow the prompts (details below) to be connected to the 24/7 Consular Emergency Centre in Canberra.

Check the Consulate-General website for details about opening hours, any temporary closures and other information useful to your circumstances.

24-hour Consular Emergency Centre

In a consular emergency, if you can't contact the Consulate-General, call the 24-hour Consular Emergency Centre on:

• +61 2 6261 3305 from overseas
• 1300 555 135 in Australia

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New Caledonia

Travel Advisory June 4, 2024

New caledonia - level 3: reconsider travel.

Updated to reflect change to Travel Advisory Level 3.

Reconsider travel to New Caledonia due to  civil unrest and crime .

U.S. citizens should reconsider travel to New Caledonia or consider departing by commercial or other privately available transportation options, in light of the current security situation and infrastructure challenges following riots related to electoral reform in May 2024. The French Government has taken and/or could take additional measures, including declaring a state of emergency, curfews, restrictions on freedom of movement, ID verification, and increased security inspections. Follow any state of emergency measures imposed in your province.

Protests, demonstrations, tire burning, and roadblocks are frequent, unpredictable, and have turned violent. During civil unrest, commercial transportation may become unavailable without warning for U.S. citizens wishing to depart New Caledonia. The U.S. government is extremely limited in its ability to provide emergency services to U.S. citizens in New Caledonia – assistance on site is available only from local authorities.

Read the  country information page  for additional information on travel to New Caledonia.

If you decide to travel to New Caledonia: 

• Avoid demonstrations and crowds.
• Do not attempt to drive through roadblocks.
• Monitor local media for breaking events and be prepared to adjust your plans.
• Be aware of your surroundings.
• Formulate departure plans that do not rely on U.S. government assistance.
• Enroll in the  Smart Traveler Enrollment Program (STEP)  to receive Alerts and make it easier to locate you in an emergency.   
• Follow the Department of State on  Facebook  and  Twitter/X.
• Review the  Country Security Report  for New Caledonia.   
•  Visit the CDC page for the latest  Travel Health Information  related to your travel. 
• Prepare a contingency plan for emergency situations. Review the  Traveler’s Checklist .    

Embassy Messages

View Alerts and Messages Archive

Quick Facts

Six months 

One page required for entry stamp

Not required for stays under 90 days per six months

None if arriving from another EU member state. If arriving from a country outside the EU, amounts exceeding EUR 10,000 or the equivalent in another currency must be declared.

None if traveling directly to another EU member state. If travelling to a country outside the EU, amounts exceeding EUR 10,000 or the equivalent in another currency must be declared.

Embassies and Consulates

U.s. embassy suva.

158 Princes Rd, Tamavua Suva, Fiji Islands Telephone: +(679) 331-4466 Emergency After-Hours Telephone: +(679) 772-8049 Fax: +(679) 330-2267 [email protected]

Destination Description

Learn about the U.S. relationship to countries around the world.

Entry, Exit and Visa Requirements

U.S. citizens do not need a visa if entering on a regular tourist passport and staying no more than 90 days out of every six months. Return ticket travel will be confirmed. Your passport must be valid for six months beyond the duration of your stay in New Caledonia. Some travelers may be asked to show proof of medical insurance. For stays longer than 90 days in a six-month period, you must apply for a long-term visa at the nearest French embassy or consulate at least 30 days in advance as the processing time can be quite lengthy. For further information about entry requirements, particularly for those planning to enter by sea, please contact the French Embassy at 4101 Reservoir Road NW, Washington, DC 20007, telephone 202 944-6200, fax 202-944-6212, or visit the  Embassy of France website.

The U.S. Department of State is unaware of any HIV/AIDS entry restrictions for visitors to or foreign residents of New Caledonia.

Find information for travelers with  dual nationality ,  prevention of international child abduction  and  customs regulations  on our website.

Safety and Security

Public Safety:  Marches highlighting labor or political issues take place in the greater Noumea area from time to time. Any protest or demonstration has the potential to turn violent. You should avoid large public demonstrations at all times. Roads leading into and out of Noumea may be closed during periods of civil unrest. Messages regarding demonstrations and strikes, explosive device/suspicious packages, and weather-related events are posted on the embassy’s  website.

Crime:  The crime rate in New Caledonia is low; however, petty crime such as pick pocketing and purse-snatching does occur. Fights and assaults sometimes occur outside discotheques and bars, especially over weekends and holidays and at closing time

See our website and the  FBI  pages for information on scams.

Victims of Crime:

Report crimes to the local police at 17 emergencies and contact the U.S. Embassy +679 331 4466.

Remember that local authorities are responsible for investigating and prosecuting the crime.

See our webpage on  help for U.S. victims of crime overseas .

• help you find appropriate medical care
• assist you in reporting a crime to the police
• contact relatives or friends with your written consent
• explain the local criminal justice process in general terms
• provide a list of local attorneys
• provide our information on  victim’s compensation programs in the U.S.
• provide an emergency loan for repatriation to the United States and/or limited medical support in cases of destitution
• help you find accommodation and arrange flights home
• replace a stolen or lost passport

Domestic Violence:   U.S. citizen victims of domestic violence may contact the Embassy for assistance.

Tourism:  The tourism industry is generally regulated and rules with regard to best practices and safety inspections are regularly enforced. Hazardous areas/activities are identified with appropriate signage and professional staff is typically on hand in support of organized activities. In the event of an injury, appropriate medical treatment is widely available throughout the country. Outside of a major metropolitan center, it may take more time for first responders and medical professionals to stabilize a patient and provide life-saving assistance. U.S. citizens are encouraged to purchase medical evacuation insurance . 

Local Laws & Special Circumstances

Criminal Penalties:  You are subject to local laws. If you violate local laws, even unknowingly, you may be expelled, arrested, or imprisoned.

Do not buy counterfeit and pirated goods in New Caledonia, even if they are widely available. Not only are the bootlegs illegal in the United States, you are breaking local law, too. The import or possession of counterfeit items is a crime in New Caledonia and even having any such items in your baggage on arrival can lead to their seizure and serious fines for the person involved.

Furthermore, some laws are also prosecutable in the U.S., regardless of local law. For examples, see our website on  crimes against minors abroad  and the  Department of Justice  website.

Arrest Notification:  If you are arrested or detained, ask police or prison officials to notify the U.S. Embassy immediately. See our  webpage  for further information.

Customs:  Customs authorities may enforce strict regulations concerning temporary importation into or export from New Caledonia of items such as agricultural products. Please contact the  Embassy of France in Washington  for specific information regarding customs requirements.

Cyclone Season:  The official cyclone season is November through April. The  Fiji Meteorological Service  maintains a Tropical Cyclone Warning Center (TCWC) in Nadi serving the Southwest Pacific Region. General information about natural disaster preparedness is available at the  State Department’s website , as well as from the  U.S. Federal Emergency Management Agency’s (FEMA)  website.

Faith-Based Travelers:  See the following webpages for details:

• Faith-Based Travel Information
• International Religious Freedom Report  – see country reports
• Human Rights Report  – see country reports
• Hajj Fact Sheet for Travelers
• Best Practices for Volunteering Abroad

LGBTQI+ Travelers:  We are not aware of any reports of violence against persons based on sexual orientation or gender identity or prosecutions of consenting adults under these provisions. 

See   our  LGBTQI+ Travel Information   page and section 6 of our Human Rights report  for further details.

Travelers Who Require Accessibility Assistance : New Caledonia subscribes to laws that require disability accommodations and many new buildings with public or community space are accessible. However, some existing buildings as well as transportation systems do not yet meet these requirements. 

Students:  See our  Students Abroad  page and  FBI travel tips .

Women Travelers:  See our travel tips for  Women Travelers .

• Medical treatment on the main island is generally good but not up to standards of industrialized countries and it is more limited on the outer islands.
• Doctors and hospitals often expect immediate cash payment for health services. Patients with more serious illnesses are often referred to Noumea, Australia, or France for treatment.
• Serious medical conditions requiring hospitalization and/or medical evacuation to the United States can cost thousands of dollars. Doctors and hospitals in New Caledonia often expect immediate cash payment for health services.

The Department of State does not pay medical bills. Be aware that U.S. Medicare/Medicaid does not apply overseas.

Medical Insurance:  Make sure your health insurance plan provides coverage overseas. Most care providers overseas only accept cash payments. See our webpage for more information on overseas coverage. Visit the  U.S. Centers for Disease Control and Prevention  for more information on type of insurance you should consider before you travel overseas.

We strongly recommend  supplemental insurance  to cover medical evacuation.

Medication: If traveling with prescription medication, check with the government of  New Caledonia  to ensure the medication is legal in New Caledonia. Always carry your prescription medication in original packaging with your doctor’s prescription. 

Vaccinations:  Be up-to-date on all  vaccinations  recommended by the U.S. Centers for Disease Control and Prevention. Travelers should consider being vaccinated for both typhoid and hepatitis A, which are transmitted through contaminated food and water.

General Health Information: The following disease is prevalent:

• Chikungunya

Air Quality:  Visit  AirNow Department of State  for information on air quality at U.S. Embassies and Consulates.

Further health information:

• World Health Organization
• U.S. Centers for Disease Control and Prevention  (CDC)

Travel and Transportation

Road Conditions and Safety:  Roads in New Caledonia are generally well maintained, except in remote areas. Animals and pedestrians walking in the road make night driving on unlit secondary roads hazardous. Roads leading into and out of Noumea may be closed during periods of civil unrest. 

Traffic Laws :  Driving under the influence of alcohol is illegal in New Caledonia. Use of seat belts is required by law.

Public Transportation:  Taxis and buses are available in Noumea and some of the larger towns. Watch your personal belongings while on public transportation to avoid pickpocketing.

See our  Road Safety page  for more information.

Aviation Safety Oversight:   The U.S. Federal Aviation Administration (FAA) has assessed the government of New Caledonia’s Civil Aviation Authority as being in compliance with International Civil Aviation Organization (ICAO) aviation safety standards for oversight of New Caledonia’s air carrier operations. Further information may be found on the  FAA’s safety assessment page .

Maritime Travel:  Mariners planning travel to New Caledonia should check for U.S. maritime  advisories  and  alerts . Information may also be posted to the  U.S. Coast Guard homeport  website, and the  NGA broadcast warnings website.

For additional travel information

• Enroll in the  Smart Traveler Enrollment Program (STEP)  to receive security messages and make it easier to locate you in an emergency.
• Call us in Washington, D.C. at 1-888-407-4747 (toll-free in the United States and Canada) or 1-202-501-4444 (from all other countries) from 8:00 a.m. to 8:00 p.m., Eastern Standard Time, Monday through Friday (except U.S. federal holidays).
• See the  State Department’s travel website  for the  Worldwide Caution  and  Travel Advisories .
• Follow us on X (formerly known as "Twitter") and Facebook .
• See  traveling safely abroad  for useful travel tips.

For additional IPCA-related information, please see the  International Child Abduction Prevention and Return Act ( ICAPRA )  report.

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Travel Insurance for New Caledonia: Everything You Need to Know

New Caledonia, with its stunning landscapes and vibrant culture, is a top destination for Australian travellers seeking adventure in the Pacific. However, before you set off to explore its turquoise waters and lush terrain, there's one crucial step you shouldn't overlook: securing travel insurance. This blog post delves into everything you need to know about choosing the right travel insurance for New Caledonia, ensuring you're well-prepared for any unforeseen events.

Why Travel Insurance Is Essential for New Caledonia

New Caledonia mandates that all visitors have adequate travel or health insurance covering medical and hospitalisation expenses, as well as any repatriation costs, including medical evacuation. This requirement is not just a bureaucratic hurdle but a practical necessity. Medical treatment in New Caledonia can be expensive, and in the case of serious illness or injury, medical evacuation to Australia or another country with appropriate facilities might be necessary. The cost of such evacuations can be prohibitively high, often running into the tens of thousands of dollars.

What Your Travel Insurance Should Cover

When selecting a travel insurance policy for New Caledonia, ensure it includes the following coverages:

• Medical and Hospitalisation Expenses: Coverage for any medical treatment you might need while in New Caledonia.
• Repatriation and Medical Evacuation: If you need to be transported back to Australia or to another country for medical treatment, your insurance should cover these costs.
• COVID-19 Coverage: Given the ongoing pandemic, ensure your policy covers treatment and any quarantine-related expenses due to COVID-19.
• Additional Benefits: Look for policies that also cover lost luggage, travel delays, cancellations, and theft, for comprehensive protection.

Pre-Departure Checklist

• Documentation: Print out your insurance policy and carry it with you. Ensure it includes contact details for emergency assistance.
• Health Check: Visit your GP for a health check-up and discuss any vaccinations you might need.
• Emergency Contacts: Have a list of emergency contacts, including the local Australian embassy and your insurance provider's hotline.

Travel insurance isn't just a requirement for entering New Caledonia; it's a vital safety net that ensures you can enjoy your holiday without worrying about the financial impact of unexpected medical issues. By choosing the right policy, you're not just complying with regulations—you're protecting yourself against significant potential costs and ensuring peace of mind as you explore the breathtaking beauty of New Caledonia.

Embarking on your New Caledonian adventure with the right travel insurance lets you focus on what's important: experiencing the rich culture, natural wonders, and relaxation this unique destination offers. So before you pack your bags, make sure you contact a travel adviser to ensure that your travel insurance is sorted. Safe travels!

Shane Black

Shane is the founder & managing director of S.W. Black Travel. He has travelled extensively and is never too far away from his next trip. His extensive knowledge and dedication to providing exceptional travel experiences have established S.W. Black Travel as a premier travel agency. Shane’s vision is to create unforgettable journeys for clients, combining personalised service with expert insights into the world’s most captivating destinations.

[email protected]

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Health & Safety

• Health & Safety

For a carefree experience in New Caledonia, follow our recommendations on health and safety while exploring this picturesque archipelago!

New Caledonia is a relatively safe tourist destination, with minimal health and safety hazards . Nonetheless, it’s wise to exercise caution.

Solo travel in New Caledonia is safe and enjoyable. The welcoming locals and laid-back atmosphere make it an ideal destination for solo adventurers. However, remember to apply good judgement and common sense to ensure your safety, just as you would at home.

Major hotels in New Caledonia meet international standards, and most restaurants and attractions, including museums, are disability-friendly. Consult your travel agent regarding your specific requirements to plan your trip and make the most of your holiday.

Yes, travel insurance or health coverage (with minimum coverage of 30,000 € – AUD 50,000, including Covid-related costs) is mandatory to cover potential medical repatriation, urgent medical care, and emergency hospital treatment. If ever you need to call on local health services, rest assured, New Caledonia boasts modern medical facilities comparable to those in developed countries.

The Médipôle du Grand Nouméa, with its state-of-the-art equipment – including a vascular imaging chambers, a CT scanner, a radiotherapy centre, a decompression chambers (offering a real guarantee of safety for all scuba divers) and hemodialysis treatments – ensures top-quality healthcare services. In case of medical emergencies, rapid assistance by plane or helicopter is available throughout the territory.

While Greater Nouméa houses hospitals and clinics, the region also has a network of dispensaries (local medical centres) to handle immediate emergencies.

It is, however, advisable to take out travel insurance capable of covering healthcare and possible medical repatriation.

Useful contact details (list of dispensaries not exhaustive):

• Hôpitaux de Nouméa – Tel +687 25 66 66
• Centre hospitalier du Nord, Koumac – Tel +687 47 22 04

Dispensaries:

• Bourail (West Coast) – Tel.: +687 44 11 64
• La Foa (West Coast) – Tel.: +687 44 32 14
• Koné (West Coast) – Tel.: +687 47 72 50
• Poindimié (East Coast) – Tel:. +687 42 71 44
• Thio (East Coast) – Tel.: +687 44 52 22
• Lifou (The Islands) – Tel.: +687 45 12 12 or Tel: +687 45 12 79
• Île des Pins (The Islands) – Tel.: +687 46 11 15

In case of an emergency, follow these steps:

• Secure the accident scene and individuals involved.
• Evaluate the victim’s condition.
• Medical emergencies – 15
• Sea rescue – 16
• Police – 17
• Fire brigade – 18

Provide the emergency services with the following information:

• The phone number or device you are calling from. Your name, if necessary.
• The nature of the issue (illness or accident).
• Any risks present (fire, explosion, collapse, etc.).
• The exact location of the incident.
• The number of individuals involved.
• The condition of each victim.
• Initial actions taken.

Administer first aid using guidelines available on the Department of Home Affairs website .

No specific vaccinations are required for entry into New Caledonia. However, staying up to date with routine vaccinations (DTPP, hepatitis B) is advisable. Vaccinations against typhoid and hepatitis A are optional.

For information on Covid-19-related health measures, please visit our dedicated page .

New Caledonia is generally a very safe tourist destination. However, exercising caution is always prudent. Night driving, especially in rural areas outside Greater Nouméa, should be avoided.

During the hot season, bushfires can pose a risk to travellers. Therefore, we recommend checking local conditions and paying close attention to park entrance signs.

While people and sharks coexist harmoniously in New Caledonia, it’s wise to avoid swimming at dusk, in river mouths, and far from the coast. Refer to our best practice guide for safe swimming.

Carry or purchase lycra, water-resistant , coral-friendly sunscreen, hats, and sunglasses. Seek shade between 10 am and 3 pm and stay hydrated throughout the day.

With the exception of the tricot rayé, a sea snake whose bite, though rare, can be fatal, New Caledonia has no deadly animal species. However, certain marine species can be hazardous. Cuts from specific corals or shellfish can result in severe injuries. Thus, wearing proper footwear is essential for lagoon walks. Divers and swimmers should also exercise caution not to encounter potentially dangerous species like stonefish, scorpionfish (also known as lionfish), etc. While accidents involving sharks are rare, taking necessary precautions is advisable. Essential information can be found on our page dedicated to shark risk .

On land, protect against mosquito bites to prevent diseases like dengue, chikungunya, or zika. Only two imported cases of dengue fever were reported in 2022, thanks to an effective control program in New Caledonia. If purchasing repellent in your home country, ensure it is suitable for tropical zones.

Here are the main tips to adopt when hiking in New Caledonia:

• Wear appropriate clothing.
• Carry water and a hat.
• Inform authorities if bivouacking.
• Be cautious during rainy weather.
• Secure your vehicle when going for a walk.
• Stay on marked trails to protect the fauna and flora.
• Avoid walking on private or customary land without permission

Most of the time, tap water is safe to drink. However, it’s advisable to bring bottled water when staying in smaller bush accommodation, especially during heavy rains.

Fish enthusiasts should be selective about their choices, as certain lagoon fish can transmit ciguatera . The risk is very minimal when dining in restaurants, but it’s a good idea to seek advice from locals when cooking fresh market-bought fish.

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Do I need travel insurance?

We strongly recommend you purchase comprehensive international travel insurance that has both cruise and COVID coverage. Certain ports of call may impose a requirement that you hold travel insurance if you are medically disembarked from the ship. International medical and repatriation costs can be high and are outside the scope of Australian Medicare.

Will I still be able to board the cruise if I do not have international travel insurance?

For those countries which do not require guests hold international travel insurance, you will still be able to board the ship for your cruise without purchasing international travel insurance. However, we strongly recommend you purchase international travel insurance to protect you from unexpected losses.

Some countries require for all guests to hold international travel insurance that has both cruise and COVID coverage. Guests must bring printed proof of travel insurance and present it at check-in. Guests may also be requested to present it during the cruise. Any guest who is unable to provide proof of holding suitable travel insurance will be denied boarding. 

Is it necessary to purchase international travel insurance? If so what type of cover do I require?

We strongly recommend all guests purchase the appropriate international travel insurance for their cruise. Travel insurance can offer protection against a range of unforeseen events, including medical costs, repatriation and other expenses that might occur if things do not go according to plan. 

For more information please visit our website:

• (For AU residents) https://www.carnival.com.au/already-booked/travel-requirements
• (For NZ residents) https://cruise-travelinsurance-nz.poweredbycovermore.com/?alphacode=PON2006

Do I need to bring proof that I have purchased international travel insurance and will I need to show it in New Caledonia?

I get my International travel insurance through my credit card provider and they don’t provide any proof that I am covered, will I still be able to board the ship?

We recommend you bring a copy of the Terms & Conditions of your Credit Card and/or Certificate of Insurance from your provider along with your Credit Card to use as proof of International Travel Insurance at check-in. Please ensure your insurance includes both cruise and COVID coverage. 

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Travel Insurance

There’s nothing like a cruise to feed the soul and broaden the mind. And nothing like the unexpected to put a dampener on your plans. We strongly encourage you to take out international travel insurance once you have booked your cruise holiday, to ensure you are covered if things don’t quite go according to plan.

Some countries included in your cruise itinerary may have a requirement for you to hold valid travel insurance.

The New Caledonia government requires that all visitors hold valid international travel insurance, which means if your cruise itinerary includes a call to New Caledonia, before you board, you must show printed proof of having valid international travel insurance. You may also be requested to present proof of insurance during the cruise. Any guest who is unable to provide proof of valid travel insurance on a cruise visiting New Caledonia, will be denied boarding.

For all cruise itineraries, including domestic cruises, it’s important to know that onboard medical, emergency evacuations costs, and any onshore medical costs (if overseas) are not covered by Australian Medicare, New Zealand ACC, or private health insurance. All onboard medical consultations, treatments and medications are charged at private rates, which may be able to be claimed through international or cruise-specific travel insurance.

Insurance policies may also provide cancellation cover if you miss the cruise or a pre-paid shore tour; protect your personal possessions and provide other forms of protection.

Make sure to check the Product Disclosure Statement (PDS) of any insurance policy you are considering to ensure it provides the type of cover you need for your cruise, including any pre-existing conditions, and if there are any exclusions that may apply. If you plan on participating in activities such as scuba diving or parasailing, ensure your policy covers these activities.

For more information about travel insurance, visit smartraveller.gov.au or www.safetravel.govt.nz/

For Australian guests, please obtain a quote here with  Cover-More Travel Insurance  or phone 13 24 94 (AU).

Limits, sub-limits, conditions and exclusions apply. Insurance administered by Cover-More Insurance Services PTY LTD (ABN 95 003 114 145, AFSL 241713) on behalf of the product issuer, Zurich Australian Insurance Limited [ABN13 000 296 640, AFSL 232507). Any advice is general advice only. Please consider your financial situation, needs and objectives and read the combined FSG/PDS before deciding to buy this insurance. For information on the target market and target market determination for these products, contact Cover-More on 1300 77 88 22.

Important Information for Credit Card Travel Insurance

Your credit card may offer travel insurance coverage for medical emergencies, trip cancellations, baggage loss and other issues.

Credit card travel insurance policies can differ to other travel insurance policies and you should request a copy of the PDS to check the coverage and any exclusions that may apply. For example, some credit card travel insurance policies may not cover cruises.

If you plan to use credit card travel insurance for your cruise, there are some important reminders to be aware of:

• Not all credit cards offer complimentary or included travel insurance, and not all policies cover cruises.
• Some credit card insurance is only valid for the first 3-6 months of holding the card – please check your insurance is valid for the period you are travelling
• Check with your bank to see if you need to activate your credit card travel insurance policy prior to your departure and ensure it will remain current for the duration of your cruise.
• Make sure the insurance covers all people travelling – not just the card holder.
• Ask your bank for a copy of your policy number and/or the Certificate of Insurance. Valid travel insurance is mandatory for all itineraries that visit New Caledonia and you will need to present proof at check-in. If you are unable to do so, you will be denied boarding.
• Additional information may need to be provided to your bank prior to credit card travel insurance being valid for your personal circumstances. For example, you may need to disclose a pre-existing medical condition.

New Caledonia Travel Insurance

If you are planning a trip to New Caledonia you may highly benefit from our New Caledonia Travel Insurance.

best places to visit in new caledonia

Jean-marie tjibaou cultural centre.

The  Jean-Marie Tjibaou Cultural Centre , approximately 8 km northeast of the historic centre of Nouméa, the capital of New Caledonia, celebrates the indigenous culture of New Caledonia – the Kanak culture.

The Centre opened in June 1998 and was designed by Italian architect Renzo Piano and named after Jean-Marie Tjibaou, the leader of the independence movement who had a vision of establishing a cultural centre which blended the linguistic and artistic heritage of the Kanak people. Explore the Kanak culture, its history and art through the centre’s photographs, paintings, sculptures, and other cultural artefacts.

Nouméa  is the capital and largest city of the French special collectivity of New Caledonia and is also the largest French-speaking city in Oceania. It is situated on a peninsula in the south of New Caledonia’s main island, Grande Terre, and is home to the majority of the island’s European, Polynesian, Indonesian, and Vietnamese populations.

The city lies on a protected deep-water harbor that serves as the chief port for New Caledonia. Nouméa maintains much of New Caledonia’s unique mix of French and old Melanesian culture, however, it is best known for its idyllic beaches and relaxed atmosphere. With its gorgeous stretches of white sand and turquoise water, Noumea offers so much to see, do and discover.

Continents:

The European continent is located completely in the northern hemisphere and mainly in the eastern hemisphere. Europe borders onto the Arctic Ocean in the North, the Atlantic Ocean in the west and the Mediterranean Sea in the South. There are 50 countries in Europe with a total of more than 748 million people living on the continent in 2021.

There are 49 countries in Asia according to the UN. The 10 biggest countries are listed in the right column of this page. Two of the Asian countries, Russia and Turkey, also share part of their territory on the European continent. Additionally there are two countries that only have limited international recognition: State of Palestine and Republic of China/Taiwan and some dependencies. Asia is the most populous continent with more than 4.7 billion people living there. (2022)

There are 54 countries in Africa – and 9 dependent territories. More than 1.3 billion people live on the African continent. This means about 15% of the world’s total population live in Africa! Even though Nigeria is only a third of the size of Algeria, it is the most populous country in Africa, with more than 219 million people.

NORTH AMERICA

Oceania is in a continental group consisting of 14 countries and includes Pacific islands and Australia. Often Australia is named as a continent, but this means that the many islands and countries except Australia would then be not included. Oceania in fact is mostly ocean and spans a vast area as you can see below.

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• Pacific Islands, All

Proof of travel insurance required for New Caledonia?

By KKB , December 26, 2023 in Pacific Islands, All

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Ok…on another social media site people from my upcoming New Caledonia cruise are saying we need proof of travel insurance with a COVID rider.

My travel insurance is thru Chase Sapphire Reserve (I use it to pay for all travel).

I imagine I can print that off.

How do I go about getting insurance JUST for COVID?

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crystalspin

On 12/25/2023 at 9:31 PM, KKB said: Ok…on another social media site people from my upcoming New Caledonia cruise are saying we need proof of travel insurance with a COVID rider. My travel insurance is thru Chase Sapphire Reserve (I use it to pay for all travel). I imagine I can print that off. How do I go about getting insurance JUST for COVID?

I believe the Sapphire Reserve has very little medical coverage (if any). We have the card, too, but I am not up to calling up the plan tonight. But you should...

It sounds like New Caledonia wants you to have MEDICAL trip insurance (including COVID coverage). We have three 35-day cruises planned for 2024, and will be buying the GeoBlue Trekker Choice plan before the first one. Because my husband is over 67yo, it will cost $460 for one year for both of us. Do note that no single trip can be over 70 days.

Their coverage of COVID is that it is just like any other illness:

"Coronavirus disease (COVID-19) and Severe Acute Respiratory Syndrome coronavirus 2 (SARS-CoV-2) are not subject to the above exception and are covered as any other Injury or Illness . Medical Expenses associated with asymptomatic testing or expenses for quarantining (confinement outside of a hospital setting) are not covered under this Plan." (underline mine)

Cruise Critic has an insurance board, with a broker (Steve) who answers most questions quite promptly. OR you can bop over to the tripInsurancestore.com and request a personal recommendation:

https://tripinsurancestore.com/travel-insurance-email-contact-form/?

If you acquire a GeoBlue plan through their link, they get a stipend, but it costs you nothing!

11 hours ago, crystalspin said: I believe the Sapphire Reserve has very little medical coverage (if any). We have the card, too, but I am not up to calling up the plan tonight. But you should...   It sounds like New Caledonia wants you to have MEDICAL trip insurance (including COVID coverage). We have three 35-day cruises planned for 2024, and will be buying the GeoBlue Trekker Choice plan before the first one. Because my husband is over 67yo, it will cost $460 for one year for both of us. Do note that no single trip can be over 70 days.   Their coverage of COVID is that it is just like any other illness: "Coronavirus disease (COVID-19) and Severe Acute Respiratory Syndrome coronavirus 2 (SARS-CoV-2) are not subject to the above exception and are covered as any other Injury or Illness . Medical Expenses associated with asymptomatic testing or expenses for quarantining (confinement outside of a hospital setting) are not covered under this Plan." (underline mine)   Cruise Critic has an insurance board, with a broker (Steve) who answers most questions quite promptly. OR you can bop over to the tripInsurancestore.com and request a personal recommendation: https://tripinsurancestore.com/travel-insurance-email-contact-form/?   If you acquire a GeoBlue plan through their link, they get a stipend, but it costs you nothing!

The oddest thing--I have not seen one thing from Carnival (email) mentioning this New Caldonia insurance need.

Someone posted a link from Carnival site elsewhere...it is BURIED on the site.

If one does't THOROUGHLY read everything on their site (including every link), or know that it is there to find, most people are NOT finding it.

We got Reserve for the MedEvac insurance after a cousin needed that while in the Caribbean!

• 1 month later...

On 12/25/2023 at 7:31 PM, KKB said: Ok…on another social media site people from my upcoming New Caledonia cruise are saying we need proof of travel insurance with a COVID rider. My travel insurance is thru Chase Sapphire Reserve (I use it to pay for all travel). I imagine I can print that off. How do I go about getting insurance JUST for COVID?    

I am also interested in finding coverage for COVID for our Carnival Luminosa cruise to New Caledonia in February, 2025.  We have a yearly Allainz policy, but am not sure if it is sufficient for visiting New Caledonia.  We are flying from Fairbanks to Brisbane for B2B cruises, with the second one going to New Caledonia and I don't want to get kicked off after the first 7 night cruise.  Looking over Carnival's policy details, I do NOT see COVID mentioned anywhere.  

7 minutes ago, Taters said: I am also interested in finding coverage for COVID for our Carnival Luminosa cruise to New Caledonia in February, 2025.  We have a yearly Allainz policy, but am not sure if it is sufficient for visiting New Caledonia.  We are flying from Fairbanks to Brisbane for B2B cruises, with the second one going to New Caledonia and I don't want to get kicked off after the first 7 night cruise.  Looking over Carnival's policy details, I do NOT see COVID mentioned anywhere.  

I got IMG/Squaremouth I found via a Forbes link.

$40 (no airfare—it was points), shows COVID coverage.

Annoying. Did NOT need it.

i could have cancelled everything today & got refunds/credit for everything but $100.

I charge all travel to Chase Sapphire Reserve because of the travel insurance & our med insurance covers overseas.  But whatever…

2 hours ago, KKB said: I got IMG/Squaremouth I found via a Forbes link. $40 (no airfare—it was points), shows COVID coverage. Annoying. Did NOT need it. i could have cancelled everything today & got refunds/credit for everything but $100. I charge all travel to Chase Sapphire Reserve because of the travel insurance & our med insurance covers overseas.  But whatever…

What do you mean when you say you didn't need the insurance?  Did they not ask for the paperwork when you checked in for your cruise?

22 hours ago, Taters said: What do you mean when you say you didn't need the insurance?  Did they not ask for the paperwork when you checked in for your cruise?

I don’t need travel insurance…I have it.

But it doesn’t have the verbiage New Caledonia wants so I had to get more to meet their “needs”

An odd requirement

• 3 weeks later...

I saw this thread when I was in the South Pacific area trying to find information on excursions

we are going to Nee Caledonia in December 2024 for a one day stop. NCL hasn’t told us anything about insurance needed to visit there. They have sent us information on Visas we need but no mention on insurance.   

I don’t normally buy insurance at all when we travel but for this trip I am thinking we should just because of the cost, etc. With that said where should I even start to get the right coverage?

I already have a one year multi trip travel insurance for the whole world.

It includes Covid, but it doesn't mention anything about cruises.

So how much Cruise specific travel insurance should I take for 12 nights on a Carnival cruise from Sydney to New Caledonia ?

USD 50000, 150000, 250000 or 600000?

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New Caledonia

Getting help.

The Foreign, Commonwealth & Development Office ( FCDO ) cannot provide tailored advice for individual trips. Read this travel advice and carry out your own research before deciding whether to travel. 

Emergency services in New Caledonia  

Ambulance: 15 

Police: 17 

Contact your travel provider and insurer 

Contact your travel provider and your insurer if you are involved in a serious incident or emergency abroad. They will tell you if they can help and what you need to do. 

Refunds and changes to travel 

For refunds or changes to travel, contact your travel provider. You may also be able to make a claim through insurance. However, insurers usually require you to talk to your travel provider first. 

Find out more about changing or cancelling travel plans , including: 

• where to get advice if you are in a dispute with a provider 
• how to access previous versions of travel advice to support a claim 

Support from FCDO  

FCDO has guidance on staying safe and what to do if you need help or support abroad, including: 

• getting help if you’re a  victim of crime  
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• if you’re affected by a crisis , such as a terrorist attack 

Contacting FCDO  

Follow and contact FCDO travel on Twitter , Facebook and Instagram . You can also sign up to get email notifications when this travel advice is updated. 

You can also contact FCDO online . 

Help abroad in an emergency 

There is no British Embassy in New Caledonia and the  British Embassy in Paris, France , supports British nationals who need emergency help from the UK government.

If you are in New Caledonia and in need of UK consular assistance, please contact the British Embassy in Paris which operates a 24/7 consular telephone service.

Telephone: +33 (0) 1 44 51 31 00

FCDO in London 

You can call FCDO in London if you need urgent help because something has happened to a friend or relative abroad. 

Telephone: +44 (0)20 7008 5000 (24 hours) 

Find out about call charges  

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Do I need to purchase Travel Insurance?

Yes. It is important that all guests take out appropriate international or cruise-specific travel insurance policies once a reservation has been made.  Australian Medicare, New Zealand ACC and private health insurance will not cover you for any medical costs or emergency evacuations on board, even on domestic cruises. Insurance policies may also protect your personal possessions and valuables; provide cancellation cover if you miss the cruise or a pre-paid tour; and provide other forms of protection.

We recommend you contact Cover-More Insurance , or alternatively your travel advisor, or an independent insurance broker for details of suitable policies. Further information can be found at smarttraveller.gov.au

NEW CALEDONIA REQUIREMENT

New Caledonian immigration authorities have advised that guests who do not hold international travel insurance that covers medical costs, repatriation and other expenses, could be refused entry. We strongly recommend that guests purchase adequate international travel insurance for your cruise.

Limits, sub-limits, conditions and exclusions apply. Insurance administered by Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) on behalf of the product issuer, Zurich Australian Insurance Limited [ABN 13 000 296 640, AFSL 232507). Any advice is general advice only. Please consider your financial situation, needs and objectives and read the Combined FSG/PDS before deciding to buy this insurance. For information on the Target Market and Target Market Determination for these products, contact Cover-More on 1300 77 88 22.

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