safari won't open zoom link

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Issues Launching a Zoom Meeting via Safari on iOS

Administrator

Written By Adam Dallas (Administrator)

Updated on January 11th, 2024

Occasionally, when trying to launch or join a Zoom meeting for a live class via Safari an iOS or iPadOS device, such as an iPhone or iPad, students may run into a common issue where the meeting does not initiate. This is because of how iOS handles pop-up blocking, specifically in Safari. 

When you tap the Join Live Class button within your course environment, a pop-up appears behind the scenes, redirecting to the meeting in Zoom. If nothing appears to happen when you tap this button, it's likely that your device is blocking this pop-up. To rectify this:

• Open the Settings application on your iOS device
• Navigate to the section for Safari
• Turn off the toggle for Block Pop-ups

Now, when you attempt to join a live class, Safari will not block the pop-up, and your meeting should successfully launch in Zoom.

• zoom issues

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Troubleshooting when you can’t join a Zoom meeting

If you are unable to join a Zoom meeting, try the following steps to troubleshoot the issue.

Prerequisites for troubleshooting Zoom meeting issues

• Zoom desktop client

How to troubleshoot when you can’t join a Zoom meeting

Install the zoom client.

If you are experiencing issues when trying to join a Zoom meeting using your browser, installing the Zoom desktop client might help.

Uninstall and reinstall Zoom

If you already have the Zoom client installed and are still encountering issues when trying to join a Zoom meeting, uninstalling and reinstalling might help. Follow these steps to uninstall and reinstall Zoom:

• Run CleanZoom (updated November 30, 2023) to uninstall Zoom completely.
• In the download center , download and install the latest version of Zoom.

Enter meeting ID and passcode manually

If you are experiencing issues joining a Zoom meeting using a meeting link or through the Zoom desktop client, you may need to manually enter the meeting ID and passcode. Follow these steps to manually enter the meeting ID and passcode.

• Log in to the Zoom desktop client.
• On the Home tab, click Join .
• Enter the meeting ID, then click Join .
• When the Enter meeting passcode window appears, enter the passcode.

Contact host if meeting ID is invalid

If you are experiencing issues joining a Zoom meeting due to an invalid meeting ID, contact the meeting host and request for the correct meeting ID.

Check information for specific errors or contact Zoom Support

If you are receiving specific Zoom errors, search for the error code on Zoom Support , request help in the Zoom Community forum, or contact Zoom Support .

Safari Zoom not working on Mac: How to Fix

In this guide, we will show you a couple of methods to fix the issue of zoom not working in Safari on your Mac. When it comes to the browser domain, then many users are content with the default built-in offering from the Cupertino giant. Apart from being able to checkmark all the crucial prerequisites, its deep integration into the Apple ecosystem also plays a major role in the user’s inclination. However, in spite of all the goodies attached, it isn’t free from its fair share of issues either.

In this regard, numerous users have voiced their concern that the zoom functionality not working along the expected lines in the Safari browser on their Mac. Whether a user performs a zoom via the Command + shortcut keys, the double tap gesture on the mouse, or via the View > Zoom, the browser tends to revert to the default view within a few seconds. If you are also facing a similar issue, then this guide will make you aware of a couple of nifty methods to rectify this issue. Follow along. 

Table of Contents

Fix Safari Zoom not working on Mac

It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success. So with that in mind, let’s get started.

FIX 1: Disable Safari Share Across Devices

First off, you should consider disabling the Share Across devices feature of Safari and then check if it works ot in your favor or not. So give it a try using the below-listed steps and then check out the results.

• Launch Safari, go to the top menu bar, and select Files > Settings.
• Then switch to the Websites tab and uncheck Share across devices.

Delete Safari plist File

The issue might also appear if the browser’s configuration, settings, or files gets corrupted. In such cases, your best bet is to delete its list file and let the browser repopulate a fresh instance of the same from scratch. Here’s how it could be done:

• Now delete the com.apple.Safari.plist file and restart Safari.
• This should rectify the underlying browser zoom-in issues.

That’s it. These were the two different methods that should help you fix the issue of zoom not working in Safari on your Mac. If you have any queries concerning the aforementioned steps, do let us know in the comments. We will get back to you with a solution at the earliest.

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Safari won't prompt me to open Zoom.app

• Thread starter ra4oasis
• Start date Feb 9, 2022
• Tags safari zoom
• Sort by reaction score
• Older macOS Versions
• macOS Monterey (12)

macrumors 6502

• Feb 9, 2022

Hi everyone. I'm running Safari 15.4, and in the past week, I can't seem to use Safari with Zoom. When I open Zoom, I click sign in with SSO, which should take me to my work sign in page (we sign into Zoom with a SAML connection), where I enter credentials, and then it should ask me to open Zoom so I can start/join meetings. But when Safari is set to my default browser, and it SHOUlD take me to the work sign in page, it doesn't, it just sits there. If I change my default browser to Firefox, everything works fine. I already tried deleting cookies and history, but it didn't help. To make matters stranger, it does the same thing on my iPad Pro as well. It's driving me crazy. Any ideas?  

macrumors 65816

• Jun 15, 2022

Yea I've got a very similar problem. Did you find a way to get it to work?  

TriciaMacMillan

• Jun 16, 2022

That’s a know bug, but should have been fixed in macOS 12.4. Do you run 12.4?  

TriciaMacMillan said: That’s a know bug, but should have been fixed in macOS 12.4. Do you run 12.4? Click to expand...

macrumors newbie

• Oct 30, 2022

Are there any updates on this? I'm on Monterey 12.5.1 and Safari 15.6.1. I just started having the problem of not being able to log into Zoom on Safari a couple of months ago. I thought it would be taken care of by now (I've been logging in on Firefox) but this is getting annoying. If anyone has any info on this, I'd appreciate it.  

Sorry, but it works here since 12.4, so no idea why it work for you.  

If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch

If you can't load a website or webpage, or Safari quits unexpectedly, follow these steps.

Connect to a different network

Try to load a website, like www.apple.com , using cellular data. If you don't have cellular data, connect to a different Wi-Fi network , then load the website.

If you're using a VPN (Virtual Private Network), check your VPN settings . If you have a VPN turned on, some apps or websites might block content from loading.

Restart your device

Turn off your device and turn it on again:

Restart your iPhone

Restart your iPad

Restart your iPod touch

Clear website data

You can clear website data occasionally to improve Safari performance:

Go to Settings > Apps > Safari.

Tap Clear History and Website Data.

Tap Clear History to confirm.

Turn on JavaScript

Turn on JavaScript if it's not already on:

Go to Settings > Apps > Safari > Advanced.

Turn on JavaScript.

Get more help

If the issue continues and only affects a certain website or webpage, check if you have Private Relay turned on. You can temporarily turn off Private Relay in iCloud Settings . If Safari still doesn't load websites and you tried all of these steps, contact the website developer for more help.

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Always open zoom using safari

How do I let zoom.us automatically open zoom whenever I click a zoom link. Currently the only option I have is to always click 'allow' every single time.

MacBook Air 13″, macOS 12.0

Posted on Dec 10, 2021 3:36 AM

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Dec 10, 2021 7:55 AM in response to vedaant240

Hi vedaant240 ,

I don't use Zoom, thus I don't know which permission(s) you are having to " allow " each time. With that said, it would be a fair bet that you can accomplish what you are wanting through going to Safari > Preferences > Websites and looking at each of the settings. Look at items such as Camera, Microphone, etc. and change them from Ask to Allow. Do this while you are on the Zoom.us website.

Dec 10, 2021 1:23 PM in response to vedaant240

Chrome has an option to bypass the security check (see below) but Safari may not.

- Pie Lover

Dec 10, 2021 8:51 AM in response to vedaant240

have you considered installing the Zoom app for Mac ? that's how my family uses zoom, and it works wonderfully.

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